Shipping Info

Shipping Information

Thank you for taking the time to look at the PenelopeRED shop and review our policies. All items are handmade, to bring to our customers individuality, quality, style, and a little bit of "wow" factor! Your beautiful garments will be individually wrapped up in tissue paper, and sent with a thank you note.

Custom Orders Processing Time: at the moment custom orders will take approximately 4 to 6 weeks to process, before they are shipped.

Ready to Ship Processing Time: will take approximately 2 to 3 business days to process, before they are shipped.

You will be contacted once you have paid and the order is finalised, and then once the order is ready to be shipped.

All PenelopeRED parcels are shipped via Australia Post and include a tracking number.

Australian Shipping Times:

Metro: 2-3 business days

Other: 5-7 business days

Australian Shipping Cost: Free

International Shipping Times:

Pre COVID parcels would take approximately two weeks or ten business days to reach their destination.

International Shipping Cost: $15 Flat Rate

Shipping charges do not include any customs or duty charges that may be due in a particular country. Penelope Red has no control over those charges and they are the sole responsibility of the person placing the order.